Play for fun, not out of pressure. 12bak believes gaming should be a source of entertainment — and we're always here to help you keep it safe and healthy.
We want every player to enjoy a safe environment. The tools below will help keep your gaming experience healthy and in control.
Set your own daily, weekly, or monthly deposit limits. These take effect immediately and help keep your finances secure.
Set a limit on how long you play in one sitting. Once the time is up, 12bak will automatically notify you and encourage you to take a break.
You can self-exclude your account at any time — from as little as 24 hours to permanently. The decision takes effect immediately, no questions asked.
Decide in advance how much you're willing to lose within a given period. Once that limit is reached, the system will automatically close your session.
12bak will send you regular reminders showing how long you've been playing and how much you've won or lost. Stay aware, stay in control.
If you have any concerns, our trained support team is ready to help confidentially. We can also connect you with specialist organisations if needed.
Responsible Gaming means playing online games or betting in a way that keeps you in control at all times — financially, mentally, and in terms of time. At 12bak, we believe gaming is a form of entertainment, not a source of income or a solution to life's problems.
Online gaming is growing rapidly in Bangladesh. Many people start for entertainment but gradually lose control. Through its responsible gaming policy, 12bak is committed to ensuring every player uses the platform in a healthy, informed way.
Responsible gaming isn't an obligation — it's a mindset. If you start every session with a clear goal, stick to a set budget, and keep a level head when you lose, gaming can genuinely be an enjoyable experience.
All responsible gaming tools at 12bak are completely free and can be activated at any time.
Gaming addiction builds gradually — not overnight. People often don't realise when recreational gaming has turned into a problem. Research shows that those who regularly place large bets or repeatedly return after losses face a higher risk of addiction.
Losing control can have serious consequences:
12bak hopes you never reach that point. That's why we actively help you build safe gaming habits from the very start.
Remember — gaming is not a source of income. Chasing losses by placing more bets is never the right call.
The most effective way to game responsibly at 12bak is to set your limits in advance. Base them on your monthly income and expenses — don't just keep them "in your head". Go to your account settings and set real limits.
From your 12bak account settings, you can set deposit limits, loss limits, and session limits directly. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period.
We don't always notice when our gaming habits start heading in the wrong direction. If you recognise any of the warning signs below, it's time to take stock.
If two or more of the above signs apply to you, please contact 12bak support today or activate Self-Exclusion.
Answer the questions below honestly. They're a simple way to become more aware of your own gaming habits.
If you answered "Yes" to 3 or more questions, please get in touch with us. Asking for help is not a weakness — it's an act of courage.
If you need a break for a while or want to stop completely, 12bak's Self-Exclusion feature is here for you. The process is fully confidential and straightforward.
After logging in, click the profile icon in the top right corner and select "Account Settings".
Find the "Responsible Gaming" section in the settings menu.
Choose from 24 hours, 7 days, 30 days, 6 months, or permanent exclusion — whatever suits your needs.
Confirm with your password. Self-exclusion will take effect immediately, and access to your account will be blocked for the duration of the exclusion period.
You can also ask our support team directly to activate Self-Exclusion on your behalf. We're available 24/7.
During self-exclusion, 12bak will not send you any promotional emails or notifications.
12bak strictly prohibits anyone under 18 from using the platform. Age verification is mandatory during registration, and additional KYC checks are carried out on any account that raises concern.
If you have children or teenagers in your household, take the following steps:
If you find out that a minor has accessed your account, contact [email protected] immediately and change your password.
Problem gambling is a recognised mental health condition, and seeking professional help is completely normal. 12bak is committed to pointing you towards the right support.
Remember — asking for help takes courage. Our team will support you with complete confidentiality.